Name: Weston Garage Doors
Address: 2 Bass Pond Ln, Weston, MA, 02493, US
Telephone: (781) 822-0160
Price range: $$
Rating: 4.9

Question 1

How quickly can you fix my track misalignment?

Accepted Answer

In most cases, we can fix track misalignment issues the same day you call. Our technicians carry common parts and tools needed for track repairs on their trucks. For simple adjustments, repairs typically take 30-60 minutes. More complex issues involving bent tracks or hardware replacement may take 1-2 hours. We offer immediate dispatch for urgent situations, and our team prioritizes customers who are unable to use their garage door. Call us at (781) 822-0160 for same-day service.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can occur due to several factors. Physical impact from vehicles or heavy objects hitting the door is a common cause. Loose mounting brackets can allow tracks to shift over time due to the vibration of daily use. Worn rollers that no longer roll smoothly can cause the door to bind and push against the tracks. Temperature-induced expansion and contraction of metal components can also contribute. Improper initial installation may not be apparent until years later when problems develop. Regular maintenance can help prevent track issues by catching loose hardware and worn components before they cause alignment problems.

Question 3

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for most residential garage doors. If your door sees heavy use (more than 4-5 cycles per day), twice-yearly service is advisable. Regular maintenance includes lubricating moving parts, checking spring tension, inspecting cables and hardware, testing safety features, and adjusting the opener. This preventive care extends the life of your door, prevents costly repairs, and ensures safe operation. Many customers opt for our annual maintenance plan, which includes priority scheduling and discounts on any needed repairs.

Question 4

My garage door is making loud noises. What's wrong?

Accepted Answer

Loud noises from your garage door typically indicate one of several issues. Grinding or scraping sounds often point to worn rollers or debris in the tracks. Squeaking usually means components need lubrication. Banging or popping noises can indicate spring problems or loose hardware. A rattling sound often comes from loose nuts, bolts, or chain tension issues. While some noise is normal, especially with older doors, sudden changes in sound should be addressed promptly to prevent more serious problems. Our technicians can diagnose and resolve these issues quickly.

Question 5

Do you offer financing for new commercial door installations?

Accepted Answer

Yes, we offer flexible financing options for both commercial and residential garage door installations. We work with several financing partners to provide competitive rates and payment plans that fit your budget. Options range from 12-month same-as-cash programs to extended payment plans up to 60 months. For commercial projects, we can discuss lease-to-own arrangements and business financing options. Contact us for a free estimate and to discuss financing options tailored to your specific project. We'll provide all the details upfront so you can make an informed decision.

Question 6

What types of garage doors do you install?

Accepted Answer

We install a comprehensive range of garage doors to suit any style and budget. Our offerings include traditional raised-panel steel doors, carriage-house style doors with decorative hardware, contemporary flush-panel designs, wood and wood-composite doors, and fully customized solutions. We carry insulated options with R-values up to R-18 for energy efficiency. For commercial applications, we install sectional steel doors, rolling steel doors, fire-rated doors, and high-speed doors. We work with top manufacturers including Clopay, Amarr, Wayne Dalton, and CHI.

Question 7

How long does a new garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours from start to finish. This includes removal of the old door, installation of new tracks and hardware, hanging the new door sections, installing and programming the opener, and testing all safety features. Custom or oversized doors may take longer. Commercial installations vary based on door type and building requirements. We schedule installations to minimize disruption to your day and clean up completely when finished.

Question 8

Do you provide free estimates?

Accepted Answer

Yes, we provide free, no-obligation estimates for all services. For repairs, we can often provide an estimate over the phone based on your description of the problem. For installations and larger projects, we schedule a convenient time to visit your property, assess your needs, take measurements, and discuss options. Our estimates are detailed and transparent—you'll know exactly what you're paying for. There's no pressure to make an immediate decision, and we're happy to answer any questions about the estimate.

Question 9

What warranty do you offer on your work?

Accepted Answer

We stand behind our work with a comprehensive 1-year warranty on all labor. This covers any installation or repair work we perform. Additionally, the products we install come with manufacturer warranties that typically range from 1 year to lifetime, depending on the component. Springs, for example, are available with warranties up to 25,000 cycles (approximately 14 years of normal use). We handle all warranty claims for you, so if something isn't right, just call us and we'll take care of it.

Question 10

Are you licensed and insured?

Accepted Answer

Yes, Weston Garage Doors is fully licensed, bonded, and insured. We carry comprehensive general liability insurance and workers' compensation coverage for our entire team. This protects you from any liability if an accident were to occur on your property. We're also IDA (International Door Association) certified and our technicians are factory-trained by the manufacturers whose products we install. We're happy to provide proof of insurance upon request.

Question 11

Do you offer 24/7 emergency service?

Accepted Answer

Yes, we provide true 24/7 emergency garage door service, 365 days a year. We understand that a broken garage door can be a security risk and major inconvenience, which is why we maintain an emergency response team around the clock. When you call our emergency line, you'll speak with a real person who can dispatch a technician to your location promptly. Our emergency technicians carry the most common parts on their trucks to complete most repairs in a single visit.

Question 12

What constitutes a garage door emergency?

Accepted Answer

A garage door emergency is any situation that poses a safety risk, security concern, or prevents you from using your garage when needed. Common emergencies include: a door stuck open exposing your home to security risks, a door stuck closed trapping a vehicle inside when you need it, a broken spring that makes the door dangerous to operate, a door that has come off its tracks, visible damage from a vehicle impact, or a malfunctioning safety system. If you're unsure whether your situation qualifies as an emergency, call us and we'll help you assess the urgency.

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